Return & Refund Policy

Return & Refund Policy

At Innocent Fresh, we take great care in preparing and packing our products. Since we deal in food items, we follow a strict return and refund policy to ensure safety and hygiene.

Returns

• Due to the nature of food products, returns are not accepted once the order has been delivered.

• Returns will be considered only in case of damaged, leaked, expired, or incorrect products.

Reporting an Issue

If you receive a damaged or incorrect product:

• Please contact us within 48 hours of delivery

• Share your order ID, a brief description of the issue, and clear photos of the product and packaging

Requests made after 48 hours may not be eligible for review.

Refunds

• Once your request is reviewed and approved, a refund or replacement will be processed.

• Refunds (if applicable) will be made to the original payment method.

• Refund processing may take 5–7 business days, depending on your bank or payment provider.

Replacements

• In eligible cases, we may offer a replacement product instead of a refund.

• Replacement delivery timelines may vary based on your location.

Non-Refundable Situations

Refunds or replacements will not be provided in the following cases:

• Change of mind after delivery

• Incorrect address provided by the customer

• Failed delivery due to customer unavailability

• Product damage due to improper storage after delivery

Order Cancellations

• Orders can be cancelled before dispatch only.

• Once the order is shipped, cancellation requests will not be accepted.

Important Notes

• All decisions regarding refunds or replacements are at the sole discretion of Innocent Fresh.

• This policy is subject to change without prior notice.

Need Assistance?

For any questions or concerns regarding returns or refunds, please contact us via the Contact Us page. Our team will be happy to assist you.