Shipping Information

At Innocent Fresh, we make sure your order reaches you fresh, safe, and on time. Below are the details regarding our shipping process, delivery charges, and timelines.

Order Processing

• All orders are processed within 1–2 working days after confirmation.

• Orders placed on weekends or public holidays are processed on the next working day.

Delivery Locations

• We currently ship to most cities across India.

• Delivery availability may vary based on your location and courier serviceability.

Delivery Time

• Estimated delivery time is 3–7 business days, depending on your city and region.

• Remote or non-metro locations may take slightly longer.

Shipping Charges

Shipping charges are calculated based on your delivery location and order value:

• Pune & Mumbai

  • Standard delivery charges apply below the free delivery threshold.

  • Free delivery on orders above the specified minimum order value.

• Other Cities in India

  • Economy and standard delivery options may apply based on order value.

  • Free delivery on higher-value orders.

👉 Exact shipping charges and free delivery eligibility are shown clearly at checkout.

GST & Pricing

• All product prices on our website are GST inclusive.

• There are no additional tax charges at checkout.

Order Tracking

• Once your order is shipped, you will receive tracking details via email or SMS.

• You can use the tracking link to monitor your shipment status.

Damaged or Delayed Orders

• If you receive a damaged, leaked, or incorrect product, please contact us within 48 hours of delivery with order details and images.

• In case of unexpected delays, our support team will keep you informed.

Important Notes

• Please ensure your shipping address and contact details are accurate while placing the order.

• Innocent Fresh is not responsible for delivery delays caused by incorrect address details or unforeseen courier issues.

Need Help?

For any questions related to shipping or delivery, feel free to contact us through the Contact Us page. Our team is always happy to assist you.