Terms & Conditions

Welcome to Innocent Fresh. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General

These Terms & Conditions govern your use of our website and the purchase of products from Innocent Fresh. By using our website, you agree to these terms in full.

2. Products & Availability

• All products displayed on our website are subject to availability.

• We reserve the right to limit quantities, discontinue products, or modify product details without prior notice.

• Product images are for representation purposes only. Actual products may vary slightly in appearance.

3. Pricing & Payment

• All prices listed on the website are GST inclusive, unless stated otherwise.

• Prices are subject to change without prior notice.

• Payments must be made through the available secure payment methods at checkout.

• Innocent Fresh is not responsible for payment failures due to technical issues with payment gateways.

4. Order Acceptance

• Placing an order does not guarantee acceptance.

• We reserve the right to cancel or refuse any order due to stock unavailability, incorrect pricing, or suspicious activity.

• In case of cancellation, any payment received will be refunded as per our refund policy.

5. Shipping & Delivery

• Delivery timelines provided are estimates and may vary based on location and courier service.

• Shipping charges and free delivery eligibility are displayed at checkout.

• Innocent Fresh is not responsible for delays caused by courier partners, incorrect address details, or unforeseen circumstances.

6. Returns, Refunds & Replacements

• Due to the nature of food products, returns are accepted only in cases of damaged, leaked, or incorrect items.

• Any such issue must be reported within 48 hours of delivery with order details and supporting images.

• Refunds or replacements will be processed after verification.

7. Product Usage & Storage

• Products should be stored as per the instructions mentioned on the packaging.

• Innocent Fresh is not responsible for quality issues arising due to improper storage or handling after delivery.

8. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Innocent Fresh and may not be copied, reproduced, or used without prior written permission.

9. User Conduct

You agree not to:

• Misuse the website or attempt unauthorized access

• Provide false or misleading information

• Engage in activities that disrupt website functionality or security

10. Limitation of Liability

Innocent Fresh shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products, to the extent permitted by law.

11. Governing Law

These Terms & Conditions are governed by the laws of India, and any disputes shall be subject to the jurisdiction of Indian courts.

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page.

13. Contact Information

For any questions regarding these Terms & Conditions, please contact us through the Contact Us page.